​A connected vehicle is connected to the Cloud using a modem and an eSim fitted within the vehicle.​

Examples of data sent include basic vehicle information (e.g., VIN, model, year, serial numbers, time, etc.). Diagnostics of vehicle systems (e.g., oil life, fuel consumption, tire pressure, etc.), and information about the usage and performance of vehicles, features, and technology.

The data is only off boarded to Ford or a third-party service provider in order to perform services and to fulfill requests by the customer. Ford’s customers have control over data shared with Ford, including the choice to opt-out of sharing data within the in-vehicle Settings menu with several quick presses of SYNC® screen buttons.

The Ford app* is a mobile application that allows Ford vehicle owners to connect with their vehicles, access information, and utilize features for an enhanced ownership experience. 

Features include remote start, remote lock and unlock, vehicle status checks (like fuel level, odometer reading and tyre pressure).

Following vehicles have a connected modem:

Note: The embedded modem in your vehicle was designed to work with specific cellular networks available when your car was manufactured. If those networks are no longer available, connected services and all data transmission via the modem will cease. Please reach out with your local Distributor for further queries.

A customer can check their vehicle VIN number at the following websites to see if it has connectivity capability:

www.fordconnected.com

www.connectedlincoln.com

Yes, you’ll need to create a Ford app* account to access the app’s features and connect to your vehicle. 

After creating an account, follow the prompts in the app to add your vehicle. You may need to enter your VIN (Vehicle Identification Number) and ensure your vehicle is compatible. 

Oil life, tire pressure, and odometer features can be found in “Service” tab.

Ford app* is currently compatible with the following operating systems and versions (As of Jan-2025):

Android™* software requirements: software version 9.0 and up.

iOS®* software requirements: software 16.0 or later.

For further queries, you can get in touch with a Guide using your Ford app* or by calling the support line.

The Ford app* is a one­-stop mobility app designed to help you move through your day the way you already do ­— only smarter, better, and easier than ever before.

Download the Ford app​* via your respective platform. 

App Store®* for iOS®* devices.

Google Play™* store for Android™* devices.

Enroll to become a Ford app​* Member by creating an account or logging in using your existing Ford Account credentials (username and password).

Optimize your Ford app* experience by adding a vehicle to your account. 

Use the steps below to create your Ford app​​* account. 

1.Download the Ford app* via your respective platform. 

2.Open the Ford app​* on your device.

3.Select your country.

4.Tap Next.

5.Select Create an Account.

6.Enter your email address.

7.Double check your email address for errors or missing characters.

8.Press Request Code. 

9. Retrieve the 6-digit code from your email.

10. Enter your code in the Verification Code field.

Important: If more than 10 minutes have passed since you requested the code, you will need to request another one by selecting Send New Code. 

11. Tap Submit

12. Enter the following details:

13. Tap the box after reading the terms and conditions/privacy policy.

14. Select Create Account. You should be directed to the Ford app​* and prompted to add a vehicle to your account.

You can reset your password using Ford app​*. Use the steps below for more information.

To reset your password using the Ford app​*:

1.Open the Ford app*.

2.Access the login screen.

 •Note: Select the Account > Log out options if you are currently logged in.

3.Select Sign In.

4.Tap Forgot Password?.

5.Enter your email address in the Email field.

6.Tap Request Code. An email will be sent to the email address associated with your account. If you do not see the email, check your spam/junk folder. 

7.Retrieve the 6-digit code from your email.

8.Enter your code in the Verification Code field.

Important: If more than 10 minutes have passed since you requested the code, you will need to request another one by selecting Send New Code.

9.Click Submit.

10.Enter your new password in the Password field.

11.Tap Submit. 

Log-in using your existing Ford app​* account credentials (username and password) on the Ford app​*. (or) If you have a new device, you do not have to create a new account. (or) If you lost your device or if it was stolen, you do not have to create a new account. If you encounter issues during the registration process, select to contact a Guide for additional assistance.

You can add the Ford app* to your new device without having to create another account. Use the steps below.

1. Ensure your new phone meets the device compatibility specifications. Ford app​* is currently compatible with the following operating systems and versions (As of Jan-2025):

•Android™* software requirements: Software version 9.0 and up.

•iOS®* software requirements: Software 16.0 or later.

2.Download Ford app​* from the App Store®* or Google Play™*.

3. Open the Ford app​*.

4.Log in on your new phone using your existing username and password (Ford app* account).

5.Sign-out and uninstall Ford app​* on your old phone once Ford app​* is set up on your new phone. 

To sign out of Ford app​*:

Open the Ford app​* → Go to the Account screen → Scroll down and select Log Out.

You will be directed to the login screen

To add your first vehicle to Ford app​*:

1.Open the Ford app*

2.Press Add Vehicle

3.Press one of the following options on the pop-up message for camera access:

Note: The scan window will appear to capture your Vehicle Identification Number (VIN) and route you to the Vehicle screen.

a.Tap Enter VIN Manually. 

  Note: If you need help locating your VIN, tap the Find Your VIN link.

b.Enter your VIN.

c.Select Next.

Your vehicle should appear in the garage. 

Ford app If you experience issues when attempting to add your VIN to Ford app*, use the troubleshooting steps below.

1.Check the VIN:

Note: VINs do not include the letters I, O, and Q to avoid confusion with the numbers one and zero.

2.Try the Scan VIN option:

If you are still experiencing issues, contact a Ford app* Guide for assistance:

To add another vehicle to Ford app​*:

1.Log in to the Ford app*.

2.If you already have a vehicle selected, tap the Garage icon in the top right-hand corner of the Ford app​*.

Note: The garage will load by default if you have not previously selected a vehicle.

3.Tap the Add Vehicle button. 

4.Press one of the following options on the pop-up message:

Note: Scan window will appear to capture your Vehicle Identification Number (VIN) and route you to the Vehicle screen.

Note: If you need help locating your VIN, tap the Find Your VIN link.

Enter your VIN & Select Next.

Your vehicle should appear in the Vehicle Garage. Note: Max of 10 vehicles can be added to the account.

To connect to your vehicle:

1.Enter and turn your vehicle on. 

2.Ensure that your vehicle is on, running, parked, and in

a well-ventilated (good network coverage), safe area.

3.Confirm your Connectivity Settings are enabled within your vehicle. 

4.Open the Ford app​*.

5.Select Connect to Vehicle.

Note: If your vehicle is equipped with the Ford app* Connect modem and the Connect to Vehicle tile does not appear, contact us through Account > Contact Help.

6.Tap I've Started my Vehicle.

7.Read and accept the prompt on your vehicle screen. 

Note: It may take up to two minutes for the connection to complete. 

8.Press Check Connection Status once you accept the in-vehicle prompt.

Ford app​* will route you back to the Vehicle screen and the remote commands (if available) should appear below your vehicle image.

You can complete a Ford app​* Connect Reset on your vehicle's SYNC® screen. For more information, refer to the steps below. 

Important:

To complete a Ford app* Connect Reset:

1.Safely enter your vehicle.

2.Ensure that your vehicle is on, running, parked, and in a well-ventilated safe area.

3.Tap Settings on your SYNC® screen.

4.Scroll down and select Reset.

5.Scroll down and select Ford app​* Connect Reset. 

6.Close and reopen Ford app​* once the reset is complete. (You can now connect to your vehicle again)

Your lost mobile phone and email can allow access to your Ford app* account(s), which can be used to bypass your vehicle's security. Use the steps below to regain security.

1.Secure your email used to register with Ford app* to prevent others from accessing it.

Submit a Ford app* password reset request to send a security email confirmation to the registered email.

Consider changing the password on your email account.

Important: This may trigger a sign-out on other devices and applications. This helps to ensure no unauthorized person has access to your email.

2.Perform a Ford app​* Connect Reset to remove user authorizations. 

3.Obtain a new or temporary device that is compatible with Ford app​.

4.Download Ford app* from App Store®* or Google Play™*.

5.Open Ford app​* and initiate a password reset.

6.Enter your new credentials on the Ford app​* login screen after resetting your password.

7.Check your vehicle list once Ford app​* loads.

8.Proceed to activate your vehicle again for command-and-control access.

Important: Only grant vehicle activation permission to accounts you know and trust. 

If you cannot complete any of the Ford app* steps above, contact a Guide for additional support. 

You can reset your password by selecting the “Forgot Password?” option on the login screen and following the instructions. 

Yes, Ford takes your privacy seriously and employs robust security measures to protect your data. 

Non-UAE account is NOT RECOMMENDED for use in UAE. Features might not be supported or might stop working abruptly.

No. The app is designed to enhance the ownership experience of Ford vehicles with connectivity technology.

Ford continuously works on improving the app, further upgrades would be announced once they are ready for launch.

As a safety precaution, Ford app​* will only lets you Remote Start the vehicle twice in a row or once if you use Extend feature. On the third attempt, you will see a pop-up notification (shown below) requiring you to drive the vehicle manually (or physically start the vehicle to reset the built-in counter).

Remote lock command only locks the doors and will not close your Sunroof if its open. 

UAE: ALL connected vehicles receive a complimentary Ford app​*. Features are included for five years from the new vehicle warranty start date. For further information, please visit (www.me.ford.com) or contact your local Distributor.

Customers can call CRC at 80004441066 or email menacac@ford.com. 

Ford app* Terms and Conditions​

*Use of Ford app is subject to the Ford app Terms and Privacy Policy available on me.ford.com and requires a compatible mobile device, internet access and connected vehicle software (including software updates from time to time). Ford app functionality and appearance may change over time due to software updates. You are responsible for internet access, mobile network data and voice call services required for your use of the Ford app on your mobile device, including associated fees. The Ford app and Ford app Connect modem can only work when both are connected to the telecommunications network. The modem will only function on the 4G or 5G telecommunications networks, as per the spec of the telematics unit in your vehicle. When these networks are no longer available, the modem will stop functioning and the connected services and all data transmission via the modem will cease. Ford cannot guarantee that Ford App® will be in fully operating condition at all times and the Ford app may be unavailable or particular Ford app services interrupted. Connected service and features depend on compatible network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Ford is not responsible for any limitations or restrictions of the telecommunications network or of your mobile device.

Warning: Local laws prohibit some phone functions while driving. Check your local road rules before using these functions. Use Remote Vehicle Start and Stop responsibly and only in well-ventilated areas where you are aware of your vehicle’s surroundings.

Remote lock/unlock requires power door locks. Remote start/stop available on select vehicles (and select variants). Requires feature activation.

App Store® is a service mark of Apple Inc®.

Google Play Store™ is a trademark of Google LLC™.